Bragenham Farm Privacy Policy

This policy explains how we (Bragenham Farm, also trading as Heron’s Rural Retreat, our campsite and glampsite) collect and use data captured via our website (www.bragenhamfarm.co.uk), via emails and calls from customers and prospective customers, via our partners and via our advertising activity (social media, Google).

Most visits to our website do not involve the exchange of any personal data unless you contact us about making a booking and provide us with information needed to fulfil the request you have made from us. Bookings will be handled via our partner Queensborough Group who provide our booking system Q-Book. We access booking information on a computer. In addition there is information collected about your visit to our website via cookies.

What are cookies?

Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features of their websites.

What cookies are in use on this website?

Our website is built in Squarespace. Squarespace uses the following cookie types: Functional/Required and Analytics/Performance.

Functional and Required cookies help our visitors can navigate and use key features on our site.

They help us, for example, see if

- you have consented to accept analytics cookies

- you have chosen to close a promotional banner/message on our website

- you have “liked” a blog post

They are also used to manage customer login details, which is something we do not currently provide but might do in the future.

Analytics and Performance cookies collect information about how people use our website.

They help us to track information such as

- returning visitors

- how they found our site e.g. search engine, social media

- whether they used a computer or phone/tablet to visit our site (it’s important that we provide a good site experience on all types of devices)

If you do not wish to accept cookies from us please hit the “Decline” button in the cookie bar that appears at the bottom of our website.

Personal data

All cookie data is anonymous and does not enable us to identify users. The only personal data we collect is the data you provide us in order to

- set up and manage your booking

- communicate with you about your booking

- to respond to enquiries

- send you email newsletters if you have opted in to receive these

The types of data we might request from you include

- Full name

- Email address

- Mobile phone number

- Home address

- Vehicle registration number

- Passport/ID (for overseas visitors, to comply with UK legislation)

We may also occasionally review customer data to assess performance of our marketing activity and guest satisfaction, and we use this to improve our offering.

Third parties

We do not sell or share guest’s personal data that we collect via our website, email or telephone with any third parties.

However we do work with several third-parties who provide technical, marketing or advertising services to us. Data captured via these partners is shared with us to help us deal with enquiries and manage bookings. These partners include

- Meta (Facebook, Instagram, Whatsapp)

- Stripe (Stripe.com) is our partner for secure online payments. They capture data from customers to process payments. See https://stripe.com/gb/privacy for further details. We retain access to some of your data which will be used for accounting and tax reporting purposes, to capture balance/deposit payments due and to administer any potential refunds. We do not have access to your card or bank details.

- Square (Squareup.com) is our partner for contactless card payments for guests staying on site. By using Square to complete a payment to us, certain information is collected by Square to process that payment. See https://squareup.com/gb/en/legal/general/privacy for further details. We retain access to some of your data which will be used for accounting and tax reporting purposes, and to administer any potential refunds. We do not have access to your card or bank details.

- Queensborough Group (www.queensboroughgroup.co.uk/) provide our online booking system (“Q-Book”) which also acts as a central repository for all booking data including direct bookings and those from our partners, which include

- Campsites.co.uk (www.campsites.co.uk)

- HolidayFox (www.holidayfox.co.uk)

- Outdore (www.outdore.co.uk)

- Airbnb (www.airbnb.co.uk)

- Woodland Champions (www.woodlandchampions.co.uk)

Data processors and sub-processors

Queensborough Group are our Data Processors. HotelHost Company and Rackspace are sub-processors providing services to Queensborough Group in the provision of our online booking system.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Please write to us at Bragenham Farm, Bragenham, Leighton Buzzard, LU7 0EF